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Packaging Can Support Your Brand’s Omnichannel Strategy

March 28, 2019

We recently hosted Packaging Experience Summit 2019, a 2-day conference in Seattle focused on digital print and the latest packaging technologies. Our stellar lineup of expert speakers and panelists included Phil Stafford, Sr. Global Alliances Manager at Digimarc, an industry leader in digital watermarking technologies for packaging. 

 

PXS Phil Stafford Presentation

 

With decades of experience in the industry, Phil understands how emerging technologies can change the way consumers interact with packaging — and that it is imperative for brands to take notice. In his presentation at PXS19, Phil discussed the changing landscape of product packaging and how brands now have the opportunity to leverage digital innovations to empower their omnichannel strategies. 

If you were unable to attend this year’s conference, fear not! Here’s a recap of the key takeaways from Phil’s presentation:

 

Takeaway #1: The Landscape of eCommerce and Retail is Quickly Changing

Considering that over one half of US households use Amazon Prime, many major established brands are now being forced to react to the on-demand nature of eCommerce and the unique requirements that are often imposed by online retailers. These same consumer packaged goods (CPGs) are looking closely at the emerging online brands, who are not tied to a long-term brick-and-mortar supply chain process.

On the retail side, today’s consumers demand real-time information in the aisle. In fact, 77% of shoppers use a mobile device while in-store. This challenges brands to offer an interconnected retail experience — tying their physical pack to the digital space. Since packaging real estate is limited, brands must explore ways to integrate technologies to improve the shopping experience. 

 

PXS - Phil Presentation 1

 

Takeaway #2: Utilize Digital Barcodes to Enhance Your Omnichannel Strategy

In his presentation, Phil discussed the benefits of digital barcodes for product packaging and labels for a comprehensive omnichannel strategy. Omnichannel is a multichannel approach to sales that aims to provide consumers with an integrated shopping experience, whether they're shopping online or in a brick-and-mortar store. 

On the supply chain side, digital barcodes improve efficiencies throughout the product lifecycle, from production to inventory management, to the end consumer. Digital barcodes also offer track-and-trace security capabilities to deter counterfeits, prevent tampering, and ease the quality and batch control processes.

 

PXS - Phil Presentation 2

 

On the consumer side, digital barcodes can link to mobile apps to create a connected packaging experience. “Every shopper has a mobile device in their hand when they are shopping in-store and doing product research. These devices are the key to extending and supporting a brand and their message,” Phil says.

When scanned by a smartphone, digital barcodes offer limitless opportunities for brands to share extended content to their customers. This includes personalized promotional offers, additional product information, interactive games or augmented reality experiences, and much more. By utilizing digital barcodes, retailers and brands can engage one-on-one with consumers for a more personal relationship that extends their brand’s reach. ‍

 

Takeaway #3: Brands Must Take Advantage of Packaging Technologies or Be Left Behind 

According to Phil, digital disruptors are building their brands online and then moving into retail to prove their success. It’s time for the established brands to work in reverse, creating consumer experiences that work for an omnichannel world.

Utilizing the latest technologies, such as digital barcodes and digital print, makes creating an omnichannel experience easier for brands. It gives them the ability to be flexible and adapt to the ever-changing needs of their customers.

“The product package is the only point of contact that has 100% interaction with a consumer. No other form of media can claim this,” Phil says. “Packaging is not going away anytime soon, and technology is constantly improving, Consumers want more information and there is limited real estate on a package. Technology will be the vehicle to allow the consumer to get the information they seek, and it will become more personal in nature.”

  

Learn More about Packaging Technologies at BoxMaker University

If you missed Packaging Experience Summit 2019 but you’re interested in learning more about the latest packaging technologies, sign up for a BoxMaker University class today. We host small group classes throughout the Pacific Northwest, tailored to deliver informative packaging content for brands and businesses of all sizes.

BoxMaker University is a great way to increase your knowledge across a range of relevant packaging and related topics by learning directly from experts in the field. Each session is an interactive, engaging and enjoyable journey into the world of packaging. Take a look at our upcoming sessions and sign up for our email newsletter to be notified when BoxMaker University comes to your city.

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Packaging Best Practices, Retail Strategies

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